All orders placed on our website are processed within 3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with the details of your order and an estimated shipping date.

 

We offer a variety of shipping options to meet your needs. Delivery times are estimated and may vary depending on your location and shipping method selected. Please note that shipping times do not include the order processing time.

 

Shipping costs are calculated at checkout based on the shipping method and destination. You will have the option to review these costs before completing your purchase.

 

We are pleased to offer international shipping to select countries. Please note that international orders may be subject to additional customs fees, duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping costs. Delivery times for international shipments may vary due to customs processing.

 

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through our carrier’s website. Please allow up to 48 hours for the tracking information to update.

 

 We currently do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If your shipping address falls into one of these categories, we will contact you to arrange an alternative shipping method or address.

 

 Oxilook is not responsible for packages lost or damaged in transit. However, if your package does not arrive or arrives damaged, please contact us at info@oxilook.com within 7 days of the expected delivery date. We will assist you in filing a claim with the shipping carrier.

 

Please ensure that the shipping address provided at checkout is correct. Oxilook is not responsible for orders shipped to an incorrect address provided by the customer. If you realize that you entered the wrong address, please contact us immediately at info@oxilook.com. We will do our best to update the address before the order is shipped.

 

While we strive to deliver your order within the estimated time frame, delays may occur due to factors beyond our control, such as weather conditions, customs delays, or carrier issues. We appreciate your understanding and patience in such cases.

 

If you have any questions or concerns about your order or our shipping policy, please contact us at info@oxilook.com.