At Oxilook, we are committed to providing high-quality products to our customers. Please review our return policy carefully:
No Refunds or Returns
We do not offer refunds or accept returns on any of our products. All sales are final. We encourage you to thoroughly review your order before completing your purchase.
Exceptions for Manufacturing Defects
If you receive a product with a manufacturing defect, you may be eligible for a replacement. Please follow the steps below:
- Reporting a Defect: Notify us within 7 days of receiving your order by emailing us at [info@oxilook.com]. Include your order number, a description of the defect, and clear photos showing the issue.
- Review Process: Once we receive your report, our team will review the defect. If the defect is confirmed, we will arrange for a replacement of the affected item.
- Shipping of Replacement Items: If approved, we will ship the replacement product to you at no additional cost. Please note that the replacement process may take up to 7 business days.
Non-Eligible Issues
The following are not considered manufacturing defects and will not qualify for a replacement:
- Normal wear and tear
- Damage caused by misuse, improper storage, or handling
- Minor variations in color, texture, or packaging
4. Contact Us
If you have any questions about our return policy or need assistance, please contact us at [email address]. We’re here to help!